DATA DELETION INSTRUCTIONS

Last updated: [16/08/2026]

This page explains how you can request deletion of personal data processed by ALEKSEI KRAVTSOV through our website, CRM, Facebook Messenger, Instagram, Facebook comments, Instagram comments, Facebook Lead Ads, or email communication.

1. How to request deletion

Send an email to:

alexkrusvl@gmail.com

Use the subject:

DATA DELETION REQUEST

Include, if available:

- your name;
- the email address used to contact us;
- your telephone number;
- your Facebook or Instagram username;
- the approximate date of your interaction;
- a description of the data or conversation you want deleted.

Please do not send passwords or sensitive information.

2. Verification

To protect customers from fraudulent deletion requests, we may ask for reasonable information to verify your identity or ownership of the relevant account.

If we cannot verify the request, we may be unable to delete data connected to an unidentified account.

3. What we delete

Where legally required and technically possible, we will delete or anonymise:

- customer profile information;
- contact details;
- Messenger conversation records;
- Instagram Direct conversation records;
- Facebook and Instagram comment records stored in our CRM;
- Lead Ads information stored in our CRM;
- attachments and communication metadata;
- CRM records associated with the identified person.

4. Legal exceptions

We may retain limited information where necessary:

- to comply with a legal obligation;
- for accounting or tax purposes;
- to establish, exercise, or defend legal claims;
- to prevent fraud or abuse;
- to maintain security records;
- where deletion is technically impossible from a third-party platform.

Where information must be retained, we will restrict its use and delete it when the retention obligation ends.

5. Processing time

We normally process verified deletion requests within 30 days.

If a request is complex or numerous, we may extend this period where permitted by applicable law. We will inform you of the reason for any extension.

6. Confirmation

After completing the request, we will send a confirmation to the email address used for the request.

7. Meta data

Deleting data from our CRM does not automatically delete information held by Meta.

You may also manage or delete information held by Meta through your Facebook or Instagram account settings or by contacting Meta directly:

https://www.facebook.com/privacy/policy/

8. Contact

For deletion requests:

ALEKSEI KRAVTSOV
RUA TOMAS DA FONSECA 36-17 B
alexkrusvl@gmail.com